For Questions & Fitting Assistance: (800) 842-3990 M-F 10-6pm EST

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Return and Exchange Reference

Return and Exchange Reference:   We encourage our customers to please read our Full Return & Exchange Policy for complete details and instructions.

 

Return and Exchange (quick reference policy)

* Returns are accepted within 30 days of shipping, minus a 10% Restocking fee.
* If more than 30 days has passed a store credit minus a 10% Restocking fee will be issued.
* NO RETURNS or Exchanges on Final Sale or Special Order items.
* Merchandise must be returned to Bits of Lace in the precise condition it was sent, unworn, unwashed, free of perfumes and markings.
* All original tags and stickers must be in place upon receipt.
* Please send a completed Return Authorization Form to support@bitsoflace.com or contact us @ 800-842-3990
* To see our full Return Policy, please visit bitsoflace.com returns-exchanges

 

Start a return HERE.

* Within 30 days of shipping, items are eligible for store credit or credit card refund, minus a 10% restocking fee. If more than 30 days have passed since your package shipped, and you would like to exchange any of your items, you may return them for store credit only. There will be absolutely no returns or exchanges after 30 days.

 

Final Sale Items

In order to maintain quality and hygiene standards, some items are Final Sale and cannot be returned or exchanged. Final Sale Items Include: panties, thongs, shapewear, swimwear, sale items, special offers, special order fashion colors, hosiery and adhesive products. We cannot accept returns or exchanges on these items. Please choose your size carefully when ordering these products and reference our Bra Sizing Guide with any questions that you may have. We also offer Fitting Assistance toll free at (800) 842-3990 M-F, 10-6PM.

 

Within 24 hours of purchase, an order may be cancelled and a full refund issued. If this 24 hour period occurs during the weekend (Saturday and Sunday), then all cancellation requests will be handled on the following Monday with no penalty to the customer. However, beyond 24 hours of purchase, orders are not eligible for cancellation; the ordered item(s) will be processed, charged, packed, and shipped. After shipment, cancellation of an order falls under the stipulations of our returns and exchanges policy. To best serve you, all cancellation requests must be submitted via email to support@bitsoflace.com for documentation purposes.

 

Special Orders

SPECIAL ORDER is any merchandise that is pre-ordered for a season and not yet available from the designer, or any seasonal merchandise not stocked in the store, but available for purchase from the designer. It is our pleasure to provide our customers with the opportunity to place a special order if there is an item we are do not currently have in stock. Stock availability is subject to change with the designer and we are routinely updating the sites seasonally offered merchandise. Once we receive your special order item, stock availability will be confirmed with the designer and your credit card will be charged for those items. At that time, you will receive an email confirmation of your special order items and their approximate ship date.

 

Shipping

It is important to note that many of our items are imported products from international companies which sometimes require several weeks to receive.

Approximate shipping times are as follows: (see more shipping details)

  • 7-14 days: In stock items (non-Special Order)
  • 2-4 weeks: Special orders (most brands)
  • 4-6 weeks: Chantelle

 

Ordering in Quantities

If you have placed an order for 4 or more items with the same style or size, we kindly request that you confirm your size with a bra fit specialist, as we will only accept up to 3 items to be returned with the same style or size combination.

Please do not hesitate to Contact us with any questions or concerns.

Thank you for considering Bits of Lace, Fine Lingerie in your search for intimate apparel!


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