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BITSOFLACE.COM FAQ (FREQUENTLY ASKED QUESTIONS)

GENERAL QUESTIONS FOR FIRST TIME SHOPPERS

If you do not know your size, see our Bra Sizing Chart.

If you do know your size and want to browse all bras, go here.

 

 

How safe am I shopping on your website?

Because our website is secure, it means that at checkout you will see https:// . The "s" after the http signifies it is secure. In Firefox and Internet Explorer browsers, a little padlock icon shows up in the address bar at the top of the screen. The padlock may also show at the bottom of the page, depending on your browser. You may click the padlock for more information on the security in your browser.

We take your privacy seriously.  All of our orders are encrypted with 256-bit SSL (Secure Sockets Layer) technology both on the client and server ends. SSL prevents any outside parties other than BitsofLace.com from decoding your personal information. Your order sent via the internet can be trusted to arrive securely, privately, and unaltered to our server only.

Other ways of verifying the security of our member login area and checkout pages is to click the  Go Daddy Secure website icon on the bottom of each.  Also, your internet browser has information that explains the current level of security for each page you’re currently viewing.

 

Contour, molded, plunge, chemise, tapset -- what do these lingerie terms mean?

To learn about the types of bras, see our Glossary of Different Bra Types.

 

 

I want to buy lingerie for my wife/girlfriend/significant other. How do I know what she will like?

Please see our advice on lingerie shopping. It applies all year round, not just at holiday time.

 

 

 

What is the sexiest thing on your website? I want to buy that!

This is a common question, and our answer is that, "Whatever she feels most comfortable in will be sexiest."

 

 

Is Bits of Lace a "real" store? Do you have a location which i can shop?

Bits of Lace is located at 302 King St. Charleston, SC 29401, in the bustling historic King Street Shopping District. We are a small boutique that has specialized in European lingerie since 1976. Our boutique received the Best European Flair award at the 2005 Best Shop Awards.


Bits of lace opened their newest Boutique at 453 Coleman Blvd., Mt. Pleasant, SC 29464 in March of 2014. The Boutique also sepcializes in the finest European lingerie with trained bra fit specialist, larger variety of swimwear and fuller breast cup sizes, mastecotmy care bra fit appointments.

 

 

Is there a Bits of Lace store near me?

There is only one Bits of Lace store located in Charleston, SC. For this reason, we have a website so you can shop with us regardless of your proximity to Charleston. 

 Email or call us and we will tell you how to get through this quirk.

 

 

I have store credit. How do I spend it?

Please call us to use any credits by placing a phone order.  Your credit information is not  currently available online.  If you need more information on our Exchange/Return policy, please click here.

 

 

How much do you charge for shipping? Is there one rate, or different rates depending on the items?

We offer FREE SHIPPING on orders over $70.

Please see our Shipping Information page for more detailed information. Free shipping also only applies to regular Ground Shipment orders; Rush orders will be charged appropriately.

 

 

How quickly do you ship items?

We try to ship your items as quickly as possible after we receive the order. At Bitsoflace.com, all in stock orders placed Monday - Friday by 1:00 PM EST will generally ship within 24 hours at time of order was received Monday - Friday. Orders placed after 1:00pm Friday & over the weekend will begin the 24 hour shipment process when the store re-opens Monday at 10:00am.

If your order was placed on a weekend, we are generally able to ship your order on the following Monday. See our Shipping Policy page for details.

 

 

I did not get an order verification email. Why?

It probably got stopped by your Spam Filter. Check your Spam Filter, and add support@bitsoflace.com to your Safe List so next time it will go to your Inbox.

 

 

I did not get a tracking number for my shipment. Why?

Like the above question, the email probably got stopped by the Spam Filter. Check your Spam Filter for an email from www.ups.com (Quantum View Notify) or www.usps.com.

 

 

My tracking number does not pull up any information. Why?

It is very possible that your package has not left our store yet. We will package shipments, but they are not picked up by UPS or the Postal Service until a certain time. In other words, your package tracking number has been generated and assigned by us, but because it is not yet in transit, it has not been scanned into either the UPS system or the USPS system.

 

 

If I do not get every item I ordered in my shipment, does that mean the other items are backordered?

Check the tissue-wrapped package. We tuck the receipt into a notecard with a handwritten note and a business card, which is then tucked into the tissue paper. If this was an online order, a sales receipt will be included with which items are included in the shipment, and which have been processed but not shipped (because yes, they are on backorder). 

If you cannot find the notecard, please know that your item is special ordered. Please see here for information on special orders. If you have any other questions, please contact us.

 

 

Do you ship internationally?

At this time, we only ship to the United States, Canada, and U.S. Territories. You may read our shipping policy here.

 

 

What is your shipping policy to Canada?

Canadian orders are charged $27.

You may also see this on our shipping policy page.

 

 

Please explain the Forever New shipping policy.

Forever New orders over $50 get free shipping. Forever New orders under $50, as per each Forever New product page, and our shipping policy page, have a flat $10 shipping fee. 

 

Is there a cancelation or restocking fee?

Within 24 hours of purchase, an order may be cancelled and a full refund issued. If this 24 hour period occurs during the weekend (Saturday and Sunday), then all cancellation requests will be handled on the following Monday with no penalty to the customer. However, beyond 24 hours of purchase, orders are not eligible for cancellation; the ordered item(s) will be processed, charged, packed, and shipped. After shipment, cancellation of an order falls under the stipulations of our returns and exchanges policy. To best serve you, all cancellation requests must be submitted via email to support@bitsoflace.com for documentation purposes.

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