At Bitsoflace.com we take great pride in providing our customers with the finest European lingerie. In the event that you are not fully satisfied with your purchase, we will gladly accept returned merchandise for exchanges for either a) 100% store credit, or b) a credit card refund minus a 10% restocking fee.

In other words, the item must be returned to us in the precise condition it was sent, namely, all tags and stickers are attached. They must be packaged appropriately (so that items maintain their shape and are not crushed), and received by us within 14 days of the ship date. Please note that items not returned in this condition will not be refundable. Due to hygienic laws, all merchandise must be returned to us in clean, new, unworn nor washed condition, free of scents, dirt, or other markings.

Damaged goods will be processed at our discretion. We reserve the right to assess restocking/damage restoration fees, and deny refunds according to the amount of damage done.

Late Returns/Exchanges - If more than 14 days but less than 21 days have passed since your package shipped and you would like to exchange any of your items, you may return your item for store credit only. There will be absolutely no returns or exchanges after 21 days.

Free shipping applies to orders over $50 only, and does not apply to the replacement items; you will be charged shipping on the exchanged order. For example, if you ordered a 44D and got free shipping, when you exchange that bra for a 44E, you will be charged appropriate shipping on your replacement order.

How to Return Merchandise:

All returns should be sent in the original package with the original receipt and instructions regarding the processing of the return/exchange.

Bitsoflace.com Returns
302 King Street
Charleston, SC 29401

Please note that any existing store credits with Bitsoflace.com will automatically be applied to your next order unless we are specifically notified otherwise. If you would like to redeem a Gift Certificate, or have questions regarding out return and/or exchange policies you may do so by contacting our Customer Support team Monday-Friday, 10AM-5:30PM Eastern Standard Time.

Final Sale of Items:

Due to the adhesive nature of NuBra and other adhesive products, we cannot accept returns or exchanges on any adhesives items on Bitsoflace.com. In addition to the aforementioned items, our exchange policy does not apply to sale items, special offers, special orders, hosiery, panties and thongs. All of these items may not be returned or exchanged. By law, intimate garments containing a crotch, such as panties and thongs, cannot be returned.

Please choose your size carefully when ordering these products. We encourage you to refer to our Bra Sizing Guide or to contact Customer Support with any sizing questions that you might have before ordering.

Returning/Exchanging Notes:

We are not responsible for defects caused by customer error. Our full liability is limited to exchanging the item if the manufacturer deems the item to be defective.

All lingerie items are inspected by a senior staff member prior to shipping. If we inadvertently send an incorrect item or a mislabeled item we will not only cover the cost of the return but will also cover the cost of shipping the correct item back to you. Please note that we must first receive the returned item(s) prior to sending the correct product back to you.

To redeem a Gift Certificate, you may do so by contacting our Customer Support team Monday-Friday, 10AM-5:30PM Eastern Standard Time.