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BITS OF LACE.COM F.A.Q. (FREQUENTLY ASKED QUESTIONS) Table of ContentsGENERAL QUESTIONS I'm a first time Bits of Lace shopper. Where do I start? How safe am I shopping on your website? Contour, molded, plunge, chemise, tapset -- what do these lingerie terms mean? I want to buy lingerie for my wife/girlfriend/significant other. How do I know what she will like? What is the sexiest thing on your website? I want to buy that! Is there a Bits of Lace store near me? Where on King Street are you located? Do I need to make an appointment for bra fitting?
SIZING What if I order something and it doesn't fit me? Can I return or exchange it? What size range of bras do you carry?
LINGERIE CARE How do I care for my fine lingerie?
BRANDS I really like [brand name here]. But I don't see it on the main page. Do you carry it? I love the Marie Jo. Does it only go up to an E cup? I have bought [brand and style] in the past, but it's not online.
SPECIAL ORDERS I see that the bra [color, size] that I want is Special Order. What does that mean? Do you charge me for the special order when I place it?
CHECKOUT What payment methods do you accept? When I'm checking out, I get an error messaging saying my email address is already in use! Why? I have store credit. How do I spend it? How much do you charge for shipping? Is there one rate, or different rates depending on the items?
PROCESSING, SHIPPING AND TRACKING How quickly do you ship items? I didn't get an order verification email. Why? I didn't get a tracking number for my shipment. Why? My tracking number doesn't pull up any information. Why? If I don't get every item I ordered in my shipment, does that mean the other items are backordered? What is your shipping policy to Canada? Please explain the Forever New shipping policy.
-------------------------------------------------------- GENERAL QUESTIONS I'm a first time Bits of Lace shopper. Where do I start?If you do not know your size, see our Bra Sizing Chart. If you do know your size and want to browse all bras, go here. To find out which bras are in your cup size, see the charts here. For chemise, tapsets, and other lingerie, see Intimate Apparel, Sexy Lingerie, or Plus Size Lingerie
How safe am I shopping on your website? Because our website is secure, it means that at checkout you will see the https://www.bitsoflace.com/checkout.asp. The "s" after the http signifies it is secure. In Firefox and Internet Explorer browsers, a little padlock icon shows up in the address bar at the top of the screen. The padlock may also show at the bottom of the page, depending on your browser. You may click the padlock for more information on the security of www.bitsoflace.comWe take your privacy seriously. All of our orders are encrypted with 256-bit SSL (Secure Sockets Layer) technology both on the client and server ends. SSL prevents any outside parties other than BitsofLace.com from decoding your personal information. Your order sent via the internet can be trusted to arrive securely, privately, and unaltered to our server only. Other ways of verifying the security of www.bitsoflace.com is to click the Go Daddy Secure website icon on the left side of the screen (it's orange, green, and silver) on the main pages, and under your shopping cart at checkout. Also, the link Privacy Policy at the bottom of every page gives further details.
Contour, molded, plunge, chemise, tapset -- what do these lingerie terms mean? To learn about the types of bras, see our Glossary of Different Bra Types. To learn about other lingerie, see our Shopping for Intimate Apparel page.
I want to buy lingerie for my wife/girlfriend/significant other. How do I know what she will like? Please see our advice on lingerie shopping. It applies all year round, not just at holiday time. We also have advice on where to start when shopping for lingerie, and tips for buying sleepwear and robes.
What is the sexiest thing on your website? I want to buy that! This is a common question, and our answer is that, "Whatever she feels most comfortable in will be sexiest." Everybody has their own idea of what is sexy, but sexy lingerie is here, sexy bras are here, and intimate apparel sets are here.
Is Bits of Lace a "real" store? Do you have a location that I can shop in the brick-and-mortar Bits of Lace? Bits of Lace is located at 302 King St., Charleston, SC 29401, in the bustling historic King Street Shopping District. We are a small boutique that has specialized in European lingerie since 1976. Our boutique received the Best European Flair award at the 2005 Best Shop Awards.
Is there a Bits of Lace store near me? There is only one Bits of Lace --the one in Charleston, SC. That's why we are online also, so you can shop with us regardless of your proximity to Charleston. There are only 356 bra boutiques in the United States, and we are proud to serve both the Lowcountry and the US.
Where on King Street are you located? We're between George Street and Society Street. We're across from Roxy Quiksilver, and next door to King Street Grille. There is an adjacent parking lot off George Street (between Meeting and King) behind our store, and you can park there instead of on the street or in a garage. See a map here.
Do I need to make an appointment for bra fitting? No, you do not. Simply drop on in, and one of our professional bra fitters will be happy to fit you. It takes an average of fifteen (15) minutes to be fitted and find what bra(s) are best for you. Our store hours are from 10-5:30, Monday through Saturday.
SIZING Please see our fitting guide. It is a guide, and may not work for everyone. If you have questions, please don't hesitate to call us at 843-577-0999, toll free at 1-800-842-3990, or email support@bitsoflace.com. If you are near Charleston, South Carolina, we would strongly encourage you to come in for a professional fitting.
What if I order something and it doesn't fit me? Can I return or exchange it? Please see our Return/Exchange policy page. Panties, thongs, and pantyhose are not returnable. This is not just our policy, but Federal Health Codes prohibit the returning and reselling of intimate garments (containing a crotch) for sanitary purposes. Special orders and adhesive products are also not returnable. If you would like to special order a certain item, be absolutely certain of your size before you order it. We are more than happy to help you figure out your size before you place the order. Please see our useful charts listing what lines come in your cup size, and even particular bras in your cup size.
What size range of bras do you carry? We carry a 30A to a 46H. See what bras come in your cup size here.
LINGERIE CARE
How do I care for my fine lingerie? Learn how to make your lingerie last here. Do not use Woolite and do not put it in the washer and dryer!
BRANDS I really like [brand name here]. But I don't see it on the main page. Do you carry it? See our Lingerie Brand page. Please contact us if you have any questions.
I love the Marie Jo. Does it only go up to an E cup? Yes, Marie Jo bras only goes up to an E. You may want to try Prima Donna, which is by the same company. They are primarily molded cups, however. The Satin Spacer bra is the only Prima Donna bra with contouring. If you want a contour cup, see Chantelle Bras or the Conturelle Perfection.
I have bought [brand and style] in the past, but it's not online. If you do not see a certain brand, or item, please contact us. We are happy to special order items. Occasionally, an item has been discontinued, and we will let you know that, as well.
SPECIAL ORDERS I see that the bra [color, size] that I want is Special Order. What does that mean? Special orders are not unusual, and they are not a big deal for us. We only have enough room to hold so much physical inventory, and as much as we try to keep everything in stock, it is virtually impossible to have every single bra in every color and every size. Special orders come straight from the manufacturer. As our lingerie primarily comes from overseas, it has to clear the ocean as well as clear customs. That is why it takes (normally) 2-4 weeks to arrive in our store. Prima Donna and Marie Jo are common special orders, and they ship from Belgium. Chantelle, Eres, and Simone Perele come from France. Conturelle ships from Germany.
Do you charge me for the special order when I place it? We never charge anyone for any item until we have it in our hands and ready to ship. You are charged when your special order comes in and not before that.
CHECKOUT What payment methods do you accept? We accept Visa, MasterCard, and American Express. We regret that we no longer accept Discover.
Although I see your site is secure, I still feel better placing my order with an actual person on the phone. Yes, you may call us at 843-577-0999 or 1-800-842-3990 and place your order. When you call, please mention when you call that it is an online order, and we will direct your call appropriately.
When I'm checking out, I get an error messaging saying my email address is already in use! Why? You did everything correctly. It is a peculiarity of the shopping cart. Regardless of whether you completed checkout before, if you entered your email address, it is saved in the database. The computer sees that your email address is already in use because it truly is -- by you! There is a quick and easy fix, but for security reasons, we cannot post it here. Email or call us and we'll tell you how to get through this quirk.
I have store credit. How do I spend it? Just shop online like you would normally do. The store credit won't show up on the website, so you still have to enter your credit card. We will not charge your credit card unless you have spent more than your store credit. The credit pops up when we ring it at the point of sales, and we will use it unless you direct us otherwise. If you need more information on our Exchange/Return policy, please click here.
How much do you charge for shipping? Is there one rate, or different rates depending on the items? We offer Free Shipping on Orders over $50. Please see our Shipping Information page for more detailed information. Free shipping also only applies to regular Ground Shipment orders; Rush orders will be charged appropriately.
PROCESSING, SHIPPING, AND TRACKING How quickly do you ship items? We try to ship as quickly as possible after we receive the order. At Bitsoflace.com, all in stock orders placed Monday through Friday by 1:00 PM EST will generally ship within 24 hours of time that your order was received. If your order was placed on a weekend, we are generally able to ship your order on the following Monday. See our Shipping Policy page for details.
I didn't get an order verification email. Why? It probably got stopped by your Spam Filter. Check your Spam Filter, and add support@bitsoflace.com to your Safe List so next time it will go to your inbox.
I didn't get a tracking number for my shipment. Why? Like the above question, the email probably got stopped by the Spam Filter. Check your Spam Filter for an email from www.ups.com (Quantum View Notify) or www.usps.com.
My tracking number doesn't pull up any information. Why? It is very possible that your package has not left our store yet. We will package shipments, but they are not picked up by UPS or the Postal Service until a certain time. In other words, your package tracking number has been generated and assigned by us, but because it is not yet in transit, it has not been scanned into either the UPS system or the USPS system.
If I don't get every item I ordered in my shipment, does that mean the other items are backordered? Check the tissue-wrapped package. We tuck the receipt into a notecard with a handwritten note and a business card, which is then tucked into the tissue paper. If you cannot find the notecard, please know that your item is special ordered. Please see here for information on special orders. If you have any other questions, please contact us.
At this time, we only ship to the United States, Canada, and U.S. Territories. You may read our shipping policy here.
What is your shipping policy to Canada? Canadian orders are charged $11 if the order fits in a flat rate envelope.
If it does not (e.g., contour bras, gift wrapped packages), additional charges will apply. It would be $18 to ship an order under $200, and $22 to ship an order over $200 (because we insure it).
You may also see this on our shipping policy page.
Please explain the Forever New shipping policy. Forever New orders over $50 get free shipping. Forever New orders under $50, as per each Forever New product page, and our shipping policy page, have a flat $10 shipping fee. Forever New is fairly heavy, so it gets expensive to ship this item. Each 32 oz bottle of Forever New is 2.5 pounds, and each Ovacion bottle is one pound. 8 oz bottles are .6 pounds, For a Friend weighs .75 pounds, and Stain Remover weighs .5 pounds.
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